Communication Skills Training Module 1

COMMUNICATION SKILLS TRAINING
(also English Proficiency for Adults)

MODULE 1

This training consists of lectures, exercises, and workshops designed to increase
efficiency in your Communication Skills

COURSE OUTLINE:

Accent Neutralization
•        Sounds of American English – correct pronunciation of the American vowels
and consonants
•        Schwa Sounds
•        Liaisons or “blending”
•        Word and Syllable Stress
•        Intonation or “Speech Music”

English Grammar Review
•        Subject-Verb Agreement
•        Verb Conjugation
•        Verb Tenses
•        Prepositions

Correcting Common Grammar Errors
•        Filipinoisms
•        Prepositional Phrases
•        Redundancies

Workshops
•        Mock Calls (call center agents) practice calls
•        Be the Trainer
•        News Reporting
•        Mock Job Interviews with Job Coaching
•        How to Use Signposting

We have been using this carefully prepared and tested lesson plan for our training and
it has helped a lot of our students get a job from Top Call Centers. Our reviews have
been very effective helping other students pass their IELTS/TSE and TOFEL test. Also
helpful for attaining promotions and gaining confidence.

Duration: 20 hours

Courses